CUSTOMER SERVICE

Replacements: (NO REFUNDS)

All items shipped via USPS are signature required. All purchased items are to be inspected upon receipt BEFORE signing for the package. Signature obtained by USPS confirms that all items have been received in good condition free of any damages or defects. All replacements requests after signing for the package are to be reviewed and approved for replacement on the case basis. 1. After obtaining an authorization number for a replacement within 3 days from the delivery date the merchandise need to be shipped back (customer is responsible for shipping costs) within 5 days from the delivery date. Your account will be charged for the replacement of jewelry if more than the value of original item additional to the Shipping & Handling Charges. (Exchanges must be of equal or higher value of the original purchase). You must return the merchandise to us within 5 days of receipt for exchange only, and accept the following guidelines: All items must be returned unworn and undamaged in the original boxes and with all original documentation. There can be no scratches or marks on the item and no sign of wear; the product cannot have been altered in any way. Any Item(s) that has been worn, damaged or altered will not be replaced. We recommend that all packages sent back to us fully insured for the value of the item(s). IF THE PACKAGE IS LOST AND NOT INSURED, THE CUSTOMER ASSUMES FULL RESPONSIBILITY FOR THE ENTIRE COST OF THE ITEM(S). We are not responsible for damaged merchandise due to wear and tear. It is very important to include your daytime phone number in case we have to contact you. In order to receive a replacement, the jewelry must not show signs of damage, wear or alteration. 2. Please indicate a detailed reason for the replacement request on the invoice that was included with the shipment of jewelry. Your feedback is very important to us! 3. Place all the original packaging in the return box, including your jewelry, box, pouch, any free gift and a copy of the invoice. Please send to the following address: Collectible Treasures Inc. 19360 Rinaldi St. #620. Porter Ranch, CA 91326 All replacement requests must be made within 3 days with a copy of the original invoice. Packages must be RECEIVED AT OUR OFFICE within 5-7 days of your receipt of the merchandise. All Shipping & Handling costs will be customer’s responsibility.

Pricing & Promotions

All prices and charges are expressed net of TAX, which shall be charged and paid as applicable. The price payable for the goods you order is as set out on our web site at the time you place your order plus any charges for delivery. Occasionally there may be an error that has occurred with our web site and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price. If we discover that such an error has been made in the quoted price, we will contact you to confirm this. Availability of all items is not guaranteed due to continuous orders and we will inform you as soon as possible upon receipt of your order.


Viewing Orders

You may view your order and your procedure through the account created at our website. To do so, please log in or contact us if you have any questions.


Updating Account Information

You will need to log in with your current e-mail address and password to access these settings. If you change your e-mail address, all subscriptions and communications preferences will automatically be associated with your new e-mail address. Your data is safe with us. Unlike most companies we DO NOT share your information with other third party companies for their commercial use. Please see our privacy policy. Collectible Treasures Inc. respects your privacy, and this is why we have taken the time to disclose our information collection practices and our privacy policy.

Please feel free to contact us with any questions: 10am -5pm (PST)